Refund and Return Policy

At Duckout Footwear, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we’ve made our refund and return process simple and hassle-free.

1.Eligibility for Returns

You may return your product under the following conditions:
The product must be returned within 3 days of delivery.
The item must be unused, undamaged, and in its original packaging with all tags intact.
Returns are applicable only for items purchased directly from the Duckout Footwear website or authorized outlets.

2.Non-Returnable Items

The following items are not eligible for return:

Products marked as Final Sale or purchased during clearance.
Damaged products caused by improper use or wear.
Customized or personalized footwear.

3.Refund Policy

No Refund and Return
Refunds are processed after we receive and inspect the returned item to ensure it meets our return criteria.
Refunds will be issued to the original payment method within 3-4 business days after approval.
Shipping fees are non-refundable unless the return is due to a product defect or our error.

4.Exchange Policy

Exchanges are allowed for size or product replacement, subject to stock availability.
If the desired item is unavailable, you may opt for a refund or choose a different product of equal value.

5.Defective or Incorrect Items